PRIVACY POLICY

Privacy Policy

At SilksandJewels, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access our services, including our website (www.silksandjewels.com) and other online platforms. By using our website, interacting with our services, or making a purchase, you agree to the collection and use of your data as described in this Privacy Policy.

1. Information We Collect

We may collect various types of information about you, including but not limited to:

  • Personal Information: Name, contact details (phone number, email address), residential address, date of birth, age, and gender.

  • Account Information: If you create an account with us, we may collect additional details such as your user preferences, shopping interests, and communication preferences.

  • Transaction Information: When you make a purchase, we collect order details such as product information, transaction amount, and payment details.

  • Browsing and Usage Data: Information about how you use our website, including IP addresses, browsing history, time spent on pages, and search queries.

  • Payment Information: Payments are processed through secure third-party gateways. We may collect limited payment information necessary for order fulfillment and customer support.

  • KYC and Identity Verification: If required for certain transactions, we may collect government-issued identification and other Know-Your-Customer (KYC) details.

2. How We Use Your Information

The collected information is used to provide and improve our services, including:

  • Order Processing and Fulfillment: To process purchases, arrange deliveries, and manage returns or exchanges.

  • Customer Service: To address queries, resolve complaints, and support your transactions.

  • Personalized Recommendations: To suggest products and services based on your browsing and shopping history.

  • Marketing and Communications: To send promotional offers, updates, and communications (with your consent).

  • Improving Our Website: To analyze usage and enhance the user experience.

  • Compliance with Legal Obligations: To fulfill regulatory requirements or conduct identity verification when necessary.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixels) to enhance your browsing experience. Cookies help us remember preferences, analyze traffic, and improve services. You can control cookie preferences through your browser settings, but disabling them may affect website functionality.

4. Sharing Your Information

We do not sell your personal data. Your information is only shared in the following cases:

  • Service Providers: Trusted third-party partners who assist with payment processing, shipping, and customer support.

  • Legal Requirements: When required by law or government authorities.

  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of such changes.

5. Data Security

We use industry-standard measures to protect your information against unauthorized access or misuse. However, no system is 100% secure. In case of a security breach, we will notify you promptly.

6. Your Rights and Choices

You have the right to:

  • Access Your Information – Request a copy of your personal data.

  • Update or Correct Information – Request corrections if details are inaccurate or outdated.

  • Opt-Out of Marketing – Unsubscribe from marketing emails anytime via the unsubscribe link.

  • Request Deletion – Ask for deletion of your personal data (subject to legal and operational requirements).

To exercise these rights, please contact us via the details provided below.

7. Third-Party Links

Our website may contain links to external websites not operated by SilksandJewels. We are not responsible for their privacy practices and recommend reviewing their policies separately.

8. Changes to This Privacy Policy

We may update or revise this Privacy Policy at any time. Updates will be posted on this page, and the revised version will take effect immediately. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SilksandJewels
www.silksandjewels.com
silks.and.jewels.bsp@gmail.com